Where is my order?

How long until I get my order?

If you have placed an order with Beaumont Tiles, tracking your order is simple and convenient. Whether you ordered online or in-store, we strive to keep you informed every step of the way. For online orders, you will receive a confirmed delivery date at the time of purchase. For orders placed in-store, delivery times vary depending on your location. Most metropolitan delivery areas typically experience a turnaround time of approximately two days. However, if you are located in a regional area, please allow a few additional days for delivery, as we need to transport your order by vehicle to your location.

On the day your order is scheduled to be delivered, you will receive a text message notification to remind you and ensure that you are available to receive your tiles. This helps us provide a smooth and efficient delivery experience. Additionally, if you prefer to monitor the progress of your delivery yourself, Beaumont Tiles has partnered with Locate2U to offer real-time order tracking. You can easily track your order by clicking on the following link and entering your order number, which can be found in your order confirmation email: Track Your Beaumont Tiles Order.

To summarize, whether you ordered online or in-store, Beaumont Tiles is committed to providing timely deliveries and keeping you informed. Online orders come with a nominated delivery date, while in-store orders generally have a two-day delivery window for metropolitan areas and a slightly longer timeframe for regional deliveries. Expect a delivery notification text on the day your order arrives. For added convenience and peace of mind, you can also track your order in real time through Locate2U using the link and your order number provided above.

What do I do if my tiles or other goods arrive damaged?

If you receive your order and notice that some items are broken or missing, please follow these detailed instructions to raise a request for assistance.

• Begin by carefully inspecting your entire order immediately upon receipt. Check every item against the list provided in your purchase confirmation to confirm that all products have been delivered as expected.
• Take note of the exact quantity of any items that are broken or missing. This detailed information is essential when reporting the issue, as it helps us understand the scope of the problem and process your request accurately.
• Make sure you have your order number readily available. Having this information on hand will enable us to quickly locate your transaction in our system and investigate the issue thoroughly without unnecessary delays.
• It is very important to report any damaged or missing goods within 48 hours of receiving your delivery. Prompt notification allows us to address your concerns swiftly and provide a timely resolution, ensuring your satisfaction.

After you have identified the damaged items, we will request that you provide clear and detailed photos Please show the broken tiles or any other defective products you have received.

When submitting photos of the damaged items, it is important to follow specific guidelines regarding the format, size, and lighting of the images. We recommend using high-resolution photos that clearly capture the defects. Ensure the images are well-lit, preferably using natural light or bright, even lighting to avoid shadows or glare that could obscure details. The photos should focus closely on the damaged areas while also including a wider shot of the entire product for context. Clear and properly formatted images are essential because they allow us to accurately evaluate the extent of the damage and gain a thorough understanding of the issue. This clarity helps us verify your claim efficiently and determine the most appropriate solution to your problem.

After we receive your photos and carefully review your case, we will take prompt action to resolve the matter. Our response may include sending you replacement items to substitute the defective products, or we might offer alternative solutions tailored to your specific situation. Our goal is to ensure your satisfaction by addressing your concerns effectively and providing a resolution that meets your needs in a timely manner.

Can I pick up my tiles?

Tiles are heavy, so safety is our number one priority. We have weight limits of 200kg for a normal car. If your order is heavier you’ll need to confirm you have the right vehicle for the job. We can’t load goods into an unsafe vehicle, onto a seat or in a vehicle with the back seats folded down, if in doubt just buzz us and we’ll ensure we get your order to you safely.